Services · 05
Performance reporting
A disciplined monthly Business Review that holds the operator to account, and tells the owner the truth about performance.
The problem
Operator reporting is built to reassure. Owners need an independent reading — consistent, comparable, and willing to ask the hard questions month after month.
Our process
The monthly Business Review.
One standing agenda, every month — finance, revenue, sales and guest experience, read against budget, forecast and the market.
Executive summary
A one-page read on the month — what happened, why, and what we're doing about it.
Financial
Current month P&L
Year-to-date P&L
Overhead department P&L
Three-month forecast
Full-year forecast
Receivables & over-90-days
Accounts payable
Revenue
Rooms & F&B key indicators
F&B outlet performance
Comp-set analysis
Market segmentation
Top 20 source markets
Booking channel & distribution
Sales
Top corporate & government accounts
Top business group accounts
Top wholesale & travel-agent accounts
Top leisure group accounts
Three-month marketing plan
Quality & ESG
Reputation Performance Score
Guest-experience source performance
Internal audit open points
Energy & water vs. target
Waste recycling ratio
A representative agenda. The pack is tailored to each hotel; figures shown to owners are illustrative of structure, not actual results.
Performance reporting
Want an independent read on your hotel?
We'll run the monthly Business Review and represent your interest at every meeting with the operator.